qxbet's Privacy Policy
Your personal information is completely safe with us — learn in detail here how your data is collected, stored, and kept secure.
All data is transmitted through encrypted channels
Your information is never sold
The right to view, correct, and delete your data
Clear about what data is collected and why it is used
This privacy policy applies to the use of services provided through the qxbet platform. By registering an account on qxbet or using our services, you agree to the terms described in this policy. This policy respects your privacy and outlines our commitment to handling your personal information properly.
Please read this document carefully. If you have any questions, contact our support team.
1 Information We Collect
qxbet collects various types of information in order to provide its services. A detailed description of that information is given below:
1.1 Information You Provide Directly
When you create an account on qxbet or use our services, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)
1.2 Automatically Collected Information
When you use our platform, the following information may be recorded automatically:
- IP address and device type
- Browser type and version
- Platform access times and activity logs
- Cookie and session data
- Gaming activity and transaction history
1.3 Information Received from Third Parties
For payment processing and identity verification purposes, we may receive certain information from legitimate third-party sources. This information is used solely for identity confirmation and fraud prevention.
2 How We Use Your Information
qxbet uses the collected information for the following legitimate purposes:
2.1 Account and Service Management
- Creating, verifying, and ensuring secure access to accounts
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfers)
- Maintaining gaming history and transaction records
- Providing customer support and resolving complaints
2.2 Security and Compliance
- Preventing unauthorized access and fraud
- Meeting anti-money laundering (AML) requirements
- Age verification — qxbet is for users aged 21 and above only
- Complying with applicable laws and regulations
2.3 Service Improvement
- Improving platform performance and user experience
- Informing you about relevant promotions and offers (with your consent)
- Monitoring and supporting responsible gaming
2.4 Communication
We may use your email or mobile number to notify you of important account-related updates, security alerts, and changes to our services.
3 Information Sharing and Disclosure
qxbet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Providers
We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners are given access only to the information needed to carry out their responsibilities and are required to comply with qxbet's privacy policy.
3.2 Legal Obligations
We may disclose necessary information in response to court orders, lawful requests from government authorities, or obligations under applicable law. In such cases, we will provide only the information that is legally required.
3.3 Business Transfers
If qxbet undergoes a merger or acquisition, your information may be transferred to the new entity. In that case, the terms of this privacy policy will remain in effect and you will be notified in advance.
3.4 With Your Consent
For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information with third parties.
4 Data Security Measures
qxbet uses industry-standard security technologies and processes to keep your personal information secure. Our security framework is as follows:
4.1 Technical Security
- SSL/TLS Encryption: all data transmissions are secured with industry-standard SSL encryption
- Data Encryption: stored sensitive information is kept in an encrypted state
- Firewall and intrusion detection systems
- Regular security reviews and vulnerability assessments
4.2 Administrative Security
- Only authorized personnel have access to personal information
- Regular staff training on privacy policy and data protection
- Data access logs are recorded and monitored
4.3 Password and Account Security
Use a strong password to keep your account secure and never share it with anyone. If you suspect that your account credentials have been compromised, notify our support team immediately.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the qxbet website and application. These technologies improve your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential Cookies: required for login sessions, security, and core functionality
- Functional Cookies: for remembering your preferences and settings
- Analytics Cookies: for monitoring and improving platform usage
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.
6 Data Retention Period
qxbet retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:
6.1 Active Account Data
Information needed to provide services is retained for as long as your account remains active.
6.2 Closed Account Data
Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, and fraud-prevention purposes. Financial transaction records in particular may be legally required to be kept for an extended period.
6.3 Data Deletion
Once the designated retention period ends, qxbet securely deletes or anonymizes your personal information.
7 Your Rights
qxbet believes you have full rights over your own information. You may exercise the following rights:
7.1 Right of Access
You may request to view your stored personal information from qxbet at any time. We will provide that information to you within a reasonable time.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. We will make the necessary changes promptly.
7.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
7.4 Right to Restrict Processing
You may request that the use of your information be limited for specific purposes, particularly for marketing communications.
7.5 Right to Complain
If you believe qxbet is not handling your information properly, you may file a complaint through our support team.
To exercise any of your rights, write to [email protected].
8 Protection of Minors
qxbet is for users aged 21 and above only. We do not knowingly collect personal information from minors.
Age is verified at the time of account registration. If we learn that we have collected information from a minor, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child's information is held by us, please contact us.
9 Changes to the Privacy Policy
qxbet may update this privacy policy from time to time. The policy may be revised due to service improvements, legal changes, or business changes.
9.1 Notice of Changes
For any significant changes, we will notify you by email or via a notification when you access the platform. The date of the change will be noted in the "Last Updated" section at the top of this page.
9.2 Continued Use
Continuing to use qxbet services after a change to the privacy policy will be considered as your agreement to the updated policy.
10 Contact and Support
If you have any questions, concerns, or requests about this privacy policy, please contact us. qxbet's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat
Use live chat on the platform for 24/7 instant support.
For data-related requests, identity verification may be required to confirm that information is being provided to the right person.